Privacy Policy — bajibuz
At bajibuz, your privacy is a priority we take seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information as a registered player on our platform.
How bajibuz Protects Your Privacy
Before diving into the full legal text, here is a plain-English summary of the six core privacy commitments bajibuz makes to every player.
Minimal Data Collection
bajibuz collects only the personal data that is strictly necessary to operate your account, process transactions, and fulfil legal obligations. We do not collect information we do not need.
SSL Encryption
All data transmitted between your device and bajibuz is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information travel through a secured, encrypted connection at all times.
No Unauthorised Selling
bajibuz does not sell, rent, or trade your personal data to third-party marketers. Your information is shared only where legally required, or with carefully vetted service providers who are bound by strict data processing agreements.
You Control Your Data
You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team. bajibuz will respond to all verified data requests within a reasonable timeframe consistent with our legal obligations.
Defined Retention Periods
bajibuz retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
Transparent Cookie Use
bajibuz uses cookies and similar technologies to keep your session active, remember your preferences, and improve platform performance. Our cookie practices are explained fully in the Cookies section of this policy.
Data We Collect
bajibuz collects personal data from you in two primary ways: information you provide directly when you register or interact with the platform, and information collected automatically as you use the platform. We outline both categories below.
Information You Provide Directly
When you register an account, complete KYC verification, make a deposit or withdrawal request, or contact our support team, you may provide the following categories of personal data:
| Data Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number | Registration & KYC verification |
| Contact Data | Email address, Bangladesh mobile number | Registration |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, card details (masked), transaction history | Deposit & withdrawal processing |
| Verification Documents | Scanned or photographed government-issued ID, proof of payment method | KYC verification |
| Support Communications | Messages, chat transcripts, complaint records | Customer support interactions |
Information Collected Automatically
When you access and use the bajibuz platform, certain technical data is collected automatically by our servers and analytics systems. This includes:
- Device and Technical Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
- Usage Data: Pages visited, features accessed, games played, session duration, bet history, and navigation paths within the platform.
- Location Data: Approximate geographic location derived from your IP address. We do not collect precise GPS location data.
- Cookie and Tracking Data: Session tokens, preference cookies, and analytics identifiers as described in the Cookies section below.
Note on Sensitive Data: bajibuz does not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health information, or biometric data. If you voluntarily disclose such information in a support communication, it will be used solely to address your query and will not be retained beyond that purpose.
How We Use Your Data
bajibuz processes personal data only for clearly defined and lawful purposes. We do not use your data for any purpose that is incompatible with the reason for which it was collected. The primary purposes for which we process personal data are as follows:
Account Management and Service Delivery
The most fundamental use of your data is to create and maintain your bajibuz account, authenticate your identity when you log in, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and deliver the games and betting markets you access. Without processing identity and financial data, we cannot provide the core services of the platform.
Legal and Regulatory Compliance
bajibuz is obligated to verify the identity and age of all players as part of its Know Your Customer (KYC) and anti-money laundering (AML) obligations. We use identity data and transaction records to satisfy these requirements. Records required by law are retained for the legally mandated period even if you close your account before that period expires.
Fraud Prevention and Security
Usage data, device data, and transaction patterns are analysed to detect and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other prohibited conduct. This processing is carried out in the legitimate interest of protecting bajibuz, its players, and the integrity of the platform.
Customer Support
When you contact the bajibuz support team, we use your account data, transaction history, and the content of your communications to investigate and resolve your query. Support records are retained to enable follow-up and to improve service quality over time.
Platform Improvement and Analytics
Aggregated and anonymised usage data is analysed to understand how players interact with the bajibuz platform, which features are most used, and where the user experience can be improved. This analysis does not involve identifying individual players by name.
Marketing Communications
Where you have opted in to receive marketing communications, bajibuz may use your contact details to send promotional offers, bonus notifications, and seasonal campaign information relevant to Bangladesh — including BPL and IPL promotions, Eid and Pohela Boishakh offers, and new game launch announcements. You may opt out of marketing communications at any time by contacting support at support@bajibuz.
No Automated Decision-Making: bajibuz does not make legally significant decisions about you using fully automated processing without human review. Where automated systems flag an account for investigation, a member of our team reviews the case before any action is taken.
Data Sharing & Third Parties
bajibuz does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data is shared with third parties only in the limited circumstances described below, and in every case, the sharing is subject to contractual data protection obligations or legal requirements.
Payment Processors
To process deposits and withdrawals, bajibuz shares the minimum necessary financial and identity information with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, and the card networks Visa and Mastercard. These parties process your data under their own privacy policies and terms of service. bajibuz is not responsible for the data practices of third-party payment providers.
Game Content Providers
bajibuz hosts games developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, limited session and gameplay data may be transmitted to the studio's servers to render the game and record the outcome. bajibuz ensures that game providers operate under contractual data processing terms consistent with this Privacy Policy.
Technology and Infrastructure Providers
bajibuz relies on third-party technology vendors for hosting, content delivery, fraud detection, and platform analytics. These vendors are classified as data processors and are permitted to access player data only to the extent necessary to deliver the specific service they provide. They are not permitted to use player data for their own purposes.
Legal and Regulatory Disclosures
bajibuz may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so. In such cases, we will disclose only the data specifically requested and will notify the affected player where it is legally permissible to do so.
International Transfers: Some of bajibuz's technology and game provider partners may process data outside of Bangladesh. Where data is transferred internationally, bajibuz takes steps to ensure that adequate protections are in place, including contractual data processing agreements that require the recipient to handle data to a standard at least equivalent to this Privacy Policy.
Data Security & Storage
bajibuz implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- SSL/TLS Encryption: All data in transit between your device and bajibuz's servers is encrypted using industry-standard TLS protocols. This applies to login, registration, deposit, withdrawal, and all other account interactions.
- Password Hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hashing algorithm before storage, meaning that even internal bajibuz staff cannot read your password.
- Access Controls: Access to personal data within bajibuz's internal systems is restricted on a need-to-know basis. Staff members are granted access only to the data required to perform their specific role.
- Secure Data Centres: Personal data is stored on servers located in secure data centre facilities with physical access controls, redundant power systems, and environmental monitoring.
- Regular Security Reviews: bajibuz conducts periodic internal reviews of its data handling practices and security infrastructure to identify and address potential vulnerabilities.
Reporting a Security Concern
If you believe that your bajibuz account has been compromised, or if you discover a potential security vulnerability on the platform, please contact us immediately at support@bajibuz. Do not attempt to exploit any vulnerability you discover. bajibuz will investigate all credible security reports promptly and take appropriate remedial action.
Limitation of Liability: Despite implementing robust security measures, no online platform can guarantee absolute security against all possible threats. bajibuz accepts no liability for data breaches that result from circumstances outside our reasonable control, including sophisticated cyberattacks that bypass industry-standard defences. In the event of a significant data breach affecting player data, bajibuz will notify affected players via their registered email address within a reasonable timeframe.
Your Privacy Rights
bajibuz respects your rights over your personal data. As a registered player, you are entitled to exercise the following rights in relation to the personal data we hold about you:
- Right of Access: You may request a copy of the personal data bajibuz holds about you. We will provide this within a reasonable timeframe following verification of your identity.
- Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings.
- Right to Erasure: In certain circumstances, you may request that bajibuz delete the personal data we hold about you. This right is subject to legal obligations that may require us to retain certain data for a defined period (see Data Retention Policy below). Erasure requests that conflict with legal retention obligations will be partially fulfilled — data not subject to a retention obligation will be deleted, while legally required data will be retained until the obligation period expires.
- Right to Restrict Processing: You may request that bajibuz limits how it uses your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
- Right to Object to Marketing: You have an absolute right to object to the use of your personal data for direct marketing purposes at any time. To exercise this right, contact support@bajibuz with the subject line "Marketing Opt-Out".
- Right to Data Portability: Where technically feasible, you may request a copy of the personal data you have provided to bajibuz in a structured, machine-readable format.
How to Exercise Your Rights
To exercise any of the rights listed above, contact the bajibuz support team at support@bajibuz with the subject line "Privacy Rights Request". Please include your registered email address and a clear description of the right you wish to exercise. For the protection of your data, we will verify your identity before processing any request. We aim to respond to all privacy rights requests within 30 calendar days of receiving a verifiable request.
Responsible Gaming and Self-Exclusion: If you wish to restrict your own access to bajibuz for responsible gaming purposes, this is handled separately through the self-exclusion process described on the Responsible Gaming page. Self-exclusion is not processed as a data deletion request; your account data is retained during the exclusion period to prevent re-registration.
Data Retention Policy
bajibuz retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following table summarises our standard data retention periods by category:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal & KYC/AML obligations |
| Financial & Transaction Records | 7 years from the date of the transaction | Financial record-keeping obligations |
| KYC Verification Documents | 5 years from account closure | Anti-money laundering regulations |
| Support Communications | 3 years from last interaction | Dispute resolution & service improvement |
| Usage & Analytics Data | 24 months (anonymised after 6 months) | Platform improvement (legitimate interest) |
| Marketing Preferences | Until opt-out or account closure | Consent |
When a retention period expires and there is no remaining legal basis for continued storage, bajibuz will securely delete or irreversibly anonymise the relevant data. Anonymised data, from which you can no longer be individually identified, may be retained indefinitely for aggregate statistical analysis.
Where you request erasure of your data and a legal retention obligation applies, bajibuz will suppress the data from active use (meaning it will not be used for any purpose other than satisfying the retention obligation) and will delete it as soon as the mandatory retention period has expired.
Changes to This Policy
bajibuz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made to this policy, we will notify registered players by sending an update notice to their registered email address and by posting a prominent notice on the bajibuz platform.
The effective date at the top of this document will be updated each time a new version is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. Your continued use of bajibuz after the effective date of any updated version constitutes your acceptance of the revised policy.
If you disagree with any change to this Privacy Policy, you have the right to close your account by contacting our support team at support@bajibuz before the updated policy takes effect. Closing your account does not affect bajibuz's right to retain data subject to legal retention obligations as described in the Data Retention Policy section above.
Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about the way bajibuz handles your personal data, please contact our support team:
- Email: support@bajibuz (plain text — not a clickable link)
- WhatsApp: +880 1700-000000
- Response Target: Within 5 business days (Bangladesh Standard Time, BST UTC+6)
English Language Governs: This Privacy Policy is written in English. English is the authoritative and governing language of this document. Any translation provided for reference purposes carries no legal weight and shall not be used to interpret or modify the obligations set out in the English version.
Your Data Is Safe at bajibuz
We are committed to protecting your privacy while delivering Bangladesh's best online casino and sportsbook experience. Explore our games with confidence — your personal data is in safe hands.