bajibuz Frequently Asked Questions
Everything you need to know about your bajibuz account — from registration and deposits via bKash and Nagad, to cricket betting rules, bonus terms, and responsible gaming tools. Answers written for Bangladesh players, in plain English.
Account & Registration
Getting started, KYC verification, login issues, and account management
How do I create an account on bajibuz?
Creating an account on bajibuz takes under two minutes. Visit the site, click the registration button, and fill in your name, email address, mobile number, and preferred currency (BDT). You must confirm that you are 18 years of age or older before completing registration. Once submitted, a verification message will be sent to your mobile number or email to activate your account.
What documents do I need to verify my bajibuz account?
bajibuz requires a valid government-issued photo ID for account verification — a National ID Card (NID), passport, or driving licence is accepted. You may also be asked to provide proof of your payment method (for example, a screenshot of your bKash or Nagad account showing your registered mobile number). Documents should be clear, unedited, and fully legible.
How long does bajibuz account verification take?
Account verification at bajibuz is typically completed within 24 hours of submitting your documents. In most cases it is processed within a few hours during normal business hours (Bangladesh Standard Time, BST UTC+6). If your verification is taking longer than 24 hours, contact the support team at support@bajibuz and they will investigate immediately.
I forgot my bajibuz password — how do I reset it?
Use the 'Forgot Password' link on the bajibuz login page to reset your password. You will receive a reset link or OTP to your registered email address or mobile number. Follow the instructions in the message to set a new password. If you no longer have access to your registered email or phone number, contact support to verify your identity through an alternative method.
Can I have more than one account on bajibuz?
No — bajibuz strictly permits one account per person, per household, and per device. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and any outstanding balances being forfeited. If you believe a duplicate account has been created in error, contact support immediately to resolve the issue.
Deposits & Withdrawals
bKash, Nagad, Rocket, bank transfer, processing times, limits, and fees
How do I deposit money on bajibuz using bKash?
To deposit via bKash on bajibuz, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a bajibuz bKash merchant number and a unique reference code. Open your bKash app, send the deposit amount to that number, and enter the reference code as the payment reference. Your bajibuz account will be credited within minutes.
How long does a bKash deposit take to appear on bajibuz?
bKash deposits on bajibuz are credited almost instantly — typically within 1 to 5 minutes of the transaction being confirmed by bKash. If your deposit has not appeared after 15 minutes, check that you used the correct merchant number and reference code. If the issue persists, send your bKash transaction ID to support@bajibuz and the team will trace and credit it manually.
What is the minimum deposit amount on bajibuz?
The minimum deposit amount on bajibuz is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other supported banks may have a higher minimum — check the Deposit page for the current limits applicable to each payment method.
What is the minimum withdrawal amount on bajibuz?
The minimum withdrawal amount on bajibuz is ৳500 BDT. Withdrawals are processed back to the same payment method used for your deposit — if you deposited via Nagad, your withdrawal will be sent to your Nagad account. bajibuz does not charge a withdrawal fee on standard transactions; however, your mobile financial service provider may apply their own transfer charges.
How long do withdrawals take on bajibuz?
Withdrawals via bKash, Nagad, and Rocket on bajibuz are typically processed within 1 to 4 hours of the request being submitted, subject to identity verification being complete. Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank. Withdrawal requests are reviewed during Bangladesh Standard Time business hours, so requests submitted late at night may be processed the following morning.
Does bajibuz charge fees on deposits or withdrawals?
bajibuz does not charge any platform fees on standard deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request for withdrawal is sent to your payment method. Note that bKash, Nagad, Rocket, and Upay may charge their own transaction fees on the sender's side — these are set by the mobile financial services provider and are outside bajibuz's control.
Can I withdraw to a different payment method than the one I deposited with?
For security and anti-money-laundering compliance, bajibuz requires withdrawals to be made back to the same payment method used for your most recent deposit. If your original payment method is no longer available, contact support at support@bajibuz with your account verification documents to request a payment method change. This process requires manual review and typically takes 24 to 48 hours.
Games & Gameplay
Cricket betting, slots, live casino, RTP, mobile play, and fair play
What sports can I bet on at bajibuz?
bajibuz offers betting on a wide range of sports with a strong focus on cricket — including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and all international Bangladesh Tigers matches. You can also bet on football, kabaddi, tennis, basketball, and more. Live in-play betting is available on selected matches so you can place bets as the action unfolds.
What are the rules for betting on BPL matches at bajibuz?
BPL betting at bajibuz follows standard cricket betting rules: bets are settled based on the official match result declared by the BPL governing body. If a match is abandoned or declared a no-result, all bets on that match are voided and stakes are returned. In-play bets placed after the official start of a match are settled based on the outcome from that point. Full betting rules are available in the Terms and Conditions.
Are the slot games on bajibuz fair?
Yes — all slot games on bajibuz use certified random number generators (RNGs) provided by regulated game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each spin outcome is independently random and cannot be predicted or influenced. Return-to-player (RTP) percentages are displayed in each game's information panel so you can make informed decisions before playing.
Can I play bajibuz games on my mobile phone?
Yes — bajibuz is fully optimised for mobile browsers on Android and iOS devices. You can access the complete game library, deposit and withdraw funds, and manage your account directly from your smartphone browser with no app download required. The mobile interface adapts automatically to your screen size, and touch controls work smoothly across all supported games.
What live casino games are available on bajibuz?
bajibuz offers a comprehensive live casino section powered by Evolution Gaming and Ezugi, featuring live roulette, live blackjack, live baccarat, live andar bahar, live teen patti, and game show titles like Crazy Time and Lightning Roulette. Games are streamed in real time with professional dealers and available around the clock — popular with Bangladeshi players who prefer the atmosphere of a real casino.
Bonuses & Promotions
Welcome bonus, wagering requirements, free spins, and loyalty rewards
What is the welcome bonus at bajibuz?
bajibuz offers a welcome bonus to newly registered players on their first deposit. The bonus amount and percentage may vary depending on the current promotion — check the Promotions page after logging in for the exact terms applicable to your account. Welcome bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn.
What does wagering requirement mean on bajibuz?
A wagering requirement is the total amount you must bet before bonus funds or bonus-derived winnings can be withdrawn from bajibuz. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is permitted. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Full details are in the bonus terms.
Does bajibuz offer free spins?
Yes — bajibuz periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions (for example, around Eid, Pohela Boishakh, or the BPL season). Free spins are credited to specific slot games and expire after a set period if unused. Any winnings generated from free spins are subject to the wagering requirements stated in the promotion terms.
Is there a loyalty or VIP programme at bajibuz?
bajibuz rewards regular players through a loyalty programme where you accumulate points based on your real-money wagering activity. Points can be exchanged for bonus credit, free spins, or other rewards. High-volume players may be invited to the VIP tier, which offers dedicated account management, faster withdrawal processing, higher limits, and exclusive promotional offers tailored to individual playing preferences.
Why was my bonus cancelled or removed from my account?
Bonuses at bajibuz can be cancelled if the associated terms are breached — common reasons include placing bets on excluded games, withdrawing funds before meeting the wagering requirement, or violating the one-account-per-player policy. If you believe a bonus was removed in error, contact support@bajibuz with your account details and the relevant promotion name, and the team will review your case promptly.
Safety & Responsible Gaming
Platform security, 18+ policy, self-exclusion, deposit limits, and support resources
Is bajibuz safe to use?
bajibuz uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the platform. Your personal and financial information is stored securely and is never shared with third parties for marketing purposes without your consent. All games use certified RNGs, and financial transactions are processed through regulated payment gateways to ensure the integrity of every deposit and withdrawal.
Is bajibuz legal in Bangladesh?
bajibuz operates as an online gaming platform serving Bangladeshi players. We recommend that all players review their local laws and regulations regarding online gambling before registering. bajibuz does not make specific legal claims on behalf of individual users and encourages responsible, informed participation. Players are solely responsible for ensuring their use of the platform complies with applicable laws in their jurisdiction.
What is the minimum age to play on bajibuz?
The minimum age to register and play on bajibuz is 18 years old. This is a strict, non-negotiable policy. All players must confirm their age during registration and may be required to submit a valid government-issued ID to verify their date of birth. Accounts found to belong to players under the age of 18 will be permanently closed and any associated winnings will be forfeited.
How do I self-exclude from bajibuz?
To self-exclude from bajibuz, go to Account Settings and select the Responsible Gaming section, where you can activate a cooling-off period (24 hours to 30 days) or a full self-exclusion (6 months, 1 year, 3 years, or permanent). Self-exclusion takes effect immediately. If you cannot access your account, email support@bajibuz with the subject line "Self-Exclusion Request" and the team will apply it within 1 hour.
Can I set a deposit limit on bajibuz?
Yes — bajibuz allows you to set daily, weekly, or monthly deposit limits directly from your Account Settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours after the change request (a cooling-off period designed to prevent impulsive decisions). Decreasing a limit takes effect straight away. This tool is one of the most effective ways to keep your gambling spend under control.
What should I do if I think I have a gambling problem?
If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please reach out for help immediately. bajibuz's responsible gaming team can apply an immediate account suspension — email support@bajibuz with the subject line "Responsible Gaming Help" and you will receive a priority response. Independent support is also available through Gamblers Anonymous (ga.org) and GamCare (gamcare.org.uk), both of which offer free, confidential assistance.
Six Reasons Players Trust bajibuz
Built for Bangladesh — fast payments, fair games, and a platform that puts player safety first.
Instant bKash & Nagad
Deposit and withdraw in minutes using Bangladesh's most popular mobile payment apps — no bank account required.
256-bit SSL Security
Every page, every transaction, every login is protected by enterprise-grade encryption — your data stays yours.
BPL & IPL Betting
Pre-match and live in-play markets on every BPL, IPL, and T20 World Cup fixture — built for the Bangladesh cricket fan.
Certified Fair Games
All slots and live casino titles use audited RNGs from Pragmatic Play, Evolution Gaming, NetEnt, and Spribe.
24/7 Support
Our support team responds around the clock via email and WhatsApp — average response time under 60 minutes.
Responsible Gaming Tools
Deposit limits, session timers, cooling-off periods, and instant self-exclusion — all available from your account settings.
Contact bajibuz Support
Can't find the answer you're looking for? Our team is available 24 hours a day, 7 days a week, 365 days a year — including during BPL season and Eid holidays.
Email Support
For account queries, document submissions, responsible gaming requests, and general help, email our support team. We aim to respond within 1 hour for urgent matters and within 4 hours for standard queries.
WhatsApp Support
For faster responses, reach bajibuz's support team via WhatsApp. Ideal for deposit/withdrawal issues, urgent account matters, and real-time assistance during live match betting.
Explore Everything bajibuz Has to Offer
Now that your questions are answered, dive in. Cricket betting, live casino, slots, and more — all on one platform built for Bangladesh players.